"Dominion 3.2 is a revolutionary step forward for people that are looking for the components of a world class customer support system and help desk software package" stated Mark Hripko, VP of Product Development for InterApps, Inc. "We've added over 50 new features and customer requested enhancements, including web support (via Dominion Web), year 2000 compliance, enhanced reporting and charting, improved internet integration, many problem and change management enhancements, and overall speed improvements in many areas of the application."

DOMINION version 3.2 now has a web interface (Dominion Web) that allows Dominion to be used over the Internet and the corporate Intranet. The web interface uses standard HTML pages to provide the interface between the Dominion system and Win-CGI compliant web server (including Microsoft IIS, Netscape, O'Reilly and others). With Dominion Web, companies can offer technical support online, provide call logging, tracking, and problem resolution tools, enable people to submit work requests, change management change requests, inventory and asset tracking requests, and even track time using a visual timecard tracking module. You can even page people using the Dominion Pager gateway module.

DOMINION 3.2 also includes many new performance enhancements (including memory file caching, improved WAN and RAS support), customer requested enhancements (multi-file mail merge, internet mail support and call logging), and user interface enhancements (tabbed panels/dialogs, better status bar feedback, tear-off toolbars, multi-column combo-boxes). As for specific module improvements, Dominion's Problem tracking system is faster, provides more seamless escalation and email automation, and time card interface. The Change management module includes the interested party wizard, to keep people informed of changes and progress, and time card integration. The Project, Task, and time card systems have improved performance and functionality all around, including better graph support. Finally, the award winning Quick Chart system can now create HTML chartbooks on the fly to keep everyone in the enterprise informed of performance metrics.

DOMINION is used worldwide by many organizations who want to provide top-notch technical and customer support services to their clients. DOMINION is available now directly from InterApps, Inc., or one of the authorized resellers around the world.

Additional information and files are also available for inspection on the InterApps web site at http://www.interapps.com.