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Dominion SOS Technical Information
Dominion SOS OverviewInterApps Dominion SOS is the premier help desk, customer support and information manager for your business. The Dominion SOS suite of applications allows you to manage your problems/trouble tickets, inventory, changes, financial data, customer information, phone messages, memos, etc. Dominion SOS has a whole range of information management tools. Designed by and for people working in help desk and customer support environments.
Designed to meet the needs and demands of the help desk, yet be powerful enough for end users and other members of your organization. Rapid data entry, automatic input validation, and definable screen formats are just a few of many exciting features included. Dominion SOS is available in single and multi-user configurations and works on any network that is supported by Microsoft Windows and Windows NT. Dominion SOS is designed to be the cornerstone of your information management strategy, with plug-in modules that can be customized and tailored for your business and network. Other Dominion SOS modules include order processing, system maintenance, network management, customer account management, executive information systems, workgroup and workflow software. Product Includes: A full range of tools for Inventory Management, Financial Management,
Problem Management, Enterprise Phonebook, Billing Management, Purchase Order Management,
Budgeting, Change Management, Multiple Report Tools, Multiple e-mail vendor integration;
Time Tracking for billing, Replication capabilities, pen support, and support for
full-motion video boards, audio cards, Windows/NT, Windows for Workgroups; training,
multimedia, audio, video and more.
Dominion SOS comes with a basic "suite" or "set" or modules that comprise the application. In addition, these and other modules can also be purchased separately, or in custom configurations. The Dominion SOS configuration provides the greatest value, power, and potential as it is a carefully selected set of tools to improve your business. DOMINION SOS Included Modules Problems - works with the Phonebook and other applications to speed data entry and can also load category specific forms so that the information input is more relevant to a particular type of problem. At any time you can immediately show the last 5 similar problems that have recently been resolved, based on criteria you specify. Inventory - Used to track components, products, hardware, software and more. Inventory is integrated with Problems and Finances. You can log problem tickets against Inventory in your network, and track the financial information related to each component. Images of the inventory are easily accessible, as well as both vendor supplied and user written component information. Inventory allows you to define the relationships and connections of particular components to automatically update information on related items. Changes - Used to help assess, track and review changes to your production environment. From initial request through implementation , changes can be documented with their impact on your configuration, facilitating the change approval process. Changes is integrated with Problems enabling it to analyze if customer reported problems are related to recent configuration changes. Query and Reporting - A simple program allows you to access your data in a virtually limitless way. Standard reports are provided, or you can build your own using the ad-hoc query facilities. All results can be reviewed on-line, saved as a file, faxed or printed. QuickNote - An electronic version of Sticky or Post-It notes. As a personal information manager, QuickNote can help you set reminders for meetings, follow up on your calls or create 'to-do' lists. Finances - This is where information can be maintained about the costs of inventory, equipment, leasing, contracts, payments, and vendor information. Also included is a Billing module based on the Problems application which allows you to interface with or produce charge-back information. Phonebook - This application maintains people, places, faces, addresses, images and other information about the people you work with or provide support to throughout the day. It has built in autodial, mail merge, label generation and call history for recording and reviewing note about phone conversations. Timecard - Use the time card system to track your time spent during the day. The program works like an electronic version of a paper time card. As you complete tasks and log hours, the system tracks and maintains the timecard. Track time by person, group, task type, and more! With DDE you can even link Dominion SOS applications and data to other programs in your business such as a speadsheet or charting program (e.g. Excel and Harvard Graphics for Windows)
PROCESSOR - 386/33 or better, Pentium II preferred RAM - 2MB minimum, 4 MB preferred DISK - 0MB minimum, 2MB preferred OPERATING SYSTEM - Any OS that supports Windows API
SERVER PROCESSOR - 386/33 or better, Pentium II preferred SERVER RAM - 8MB minimum, >64 MB preferred DISK - 14MB minimum, 100MB preferred OPERATING SYSTEM - Any OS that provides Network compatible file system to the client workstation.
Network Support MS-Net, NetWare, Banyan Vines, LAN Manager, LANtastic, PATHWORKS, Windows for
Workgroups, Windows/NT, Windows 95 or any Windows supported network,. Key Features * Runs under Windows. * Can be customized on the fly. * Modular application suite - easy to extend, supplement, or change. Optimal Uses * PCs running on DOS and Windows * PC LAN-based help desk * With Dominion WEB add-on running globally across the internet. System Overview Dominion SOS is a suite of modular applications built on top of one of the leading
Windows DBMS system. Unique modular architecture allows for easy customization. support
includes DDE and DLL call to other applications. The maximum number of records it can hold
is one billion per table. The database supports images, sounds, and binary file
attachments as well as automated paging systems and full motion video. Automatic input
validation, user-definable screen formats, trouble ticket history log, and integration
with standard e-mail systems is included. Other Features of this product include: * Asset management/Components- used to track components, products, hardware and software. * Change management- used to help access, track, and review changes to your production environment, form initial request through implementation. * QuickNote feature- post reminders, follow up notes and other notes. * Tracks inventory, equipment, contracts, and payments. * Phonebook.- Many Companies use this module as their enterprise wide electronic phonebook and security System. * Time Tracking- Used for reporting and the invoicing module * Project Tracking- Track project and tasks (works with Time Tracking) * Network Paging- Alpha and numeric network paging (needs only one modem on the network) * Synchronization and Replication Services * Billing- for billing of other department or customers * Purchase Orders and Budgeting- for purchasing products
User Interface The user interfaces include MS Windows, customizable fonts, screen layouts, and
reports. every element of the user interface can be modified by the administrator. Solution Management Capabilities Incoming calls are managed as Trouble Tickets integrated with Phone Book and Problem
classification to find and show similar problems and their resolution. during problem
logging process, you can search for "similar" past problems to see how they have
been resolved. Dominion SOS uses a simple form of case-based reasoning. Additionally,
InterApps sells an advanced case-based reasoning tool name Knowledge Database Viewer.
InterApps also provides add-on connectors so you can view data created in other
knowledge database management systems (like KnowledgeBroker, Inc's Ask.Me products). Report Generation Capability Dominion SOS includes the QuickReport system, which is the easiest and fastest way to create column oriented reports. In addition to columns, the QuickReport system handles Crosstabulation reports with ease. In addition, Dominion SOS includes QuickCharts, an innovative and quick chart book building program can automatically build chartbooks to summarize all of your critical information. To round out the tool selection, Domion SOS provides the Custom Report builder, so sophisticated reports can be created. Dominion SOS includes a well thought out selection of reports that you can immediately
use and benefit from. Other Features * Training Aids - It will take the average user one day to be proficient with the system. Online help and the user manuals aid in learning the product. * Installation Time - It will take approximately 30 minutes to install the software package and two to four hours to setup additional parameters, such as validation tables to constrain data entry choices. * Telephone API - Allows paging, auto dial and enhanced call services. Download Dominion SOSYou can download a copy of Dominion for a free trial and evaluation. If you decided to use Dominion after the evaluation period, you can purchase the complete Dominion system, and selected components on-line.
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