Customer Service Book Resources

Current databasebooks available in the bookstore:

Current Best Selling Books on Customer Service

Satisfaction Guaranteed : 236 Ideas to Make Your Customers Feel Like a Million Dollars - Byrd Baggett; Hardcover
Dazzle Me! : How to Deliver Uncommonly Good Customer Service Every Time - David Dee (Editor), et al; Paperback
Total Customer Service : The Ultimate Weapon - William H. Davidow, Bro Uttal; Paperback

The 10 Commandments of Business and How to Break Them : Secrets for Improving Morale, Enhancing Customer Service, Increasing Company Profits, While H ~ Ships in 2-3 days

Bill Fromm, William Fromm / Paperback / Published 1992
Our Price: $6.36 ~ You Save: $1.59 (20%)
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301 Great Customer Service Ideas : From America's Most Innovative Small Companies (301 Series)

Nancy Artz, Harvey MacKay (Introduction) / Paperback / Published 1997
Our Price: $11.96 ~ You Save: $2.99 (20%)
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50 Powerful Ideas You Can Use to Keep Your Customers ~ Ships in 2-3 days

Paul R. Timm / Paperback / Published 1995
Our Price: $7.19 ~ You Save: $1.80 (20%)

50 Powerful Ways to Win New Customers : Fast, Simple, Inexpensive, Profitable and Proven Ideas You Can Use Starting Today! ~ Ships in 2-3 days

Paul R. Timm / Paperback / Published 1997
Our Price: $7.19 ~ You Save: $1.80 (20%)
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The 7 Universal Laws of Customer Value : How to Win Customers & Influence Markets ~ Usually ships in 24 hours

Stephen C. Broydrick / Hardcover / Published 1996
Our Price: $17.47 ~ You Save: $7.48 (30%)
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Achieving Excellence Through Customer Service ~ Ships in 2-3 days

John Tschohl / Paperback / Published 1996
Our Price: $11.96 ~ You Save: $2.99 (20%)

Aftermarketing : How to Keep Customers for Life Through Relationship Marketing ~ Usually ships in 24 hours

Terry G. Vavra / Paperback / Published 1995
Our Price: $12.00 ~ You Save: $3.00 (20%)
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Agile Competitors and Virtual Organizations : Strategies for Enriching the Customer ~ Usually ships in 24 hours

Steven L. Goldman, et al / Hardcover / Published 1997
Our Price: $34.95

Ama Handbook for Customer Satisfaction : A Complete Guide to Research, Planning, & Implementations

Alan Dutka / Paperback / Published 1995
Our Price: $19.96 ~ You Save: $4.99 (20%)
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The Arthur Andersen Guide to Talking With Your Customers : What They Will Tell You About Your Business : When You Ask the Right Questions ~ Ships in 2-3 days

Michael J. Wing, et al / Paperback / Published 1997
Our Price: $15.96 ~ You Save: $3.99 (20%)
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At Americas Service : How Your Company Can Join the Customer Service Revolution ~ Ships in 2-3 days

Karl Albrecht / Paperback / Published 1995
Our Price: $11.19 ~ You Save: $2.80 (20%)
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At the Service Quality Frontier : A Handbook for Managers, Consultants, and Other Pioneers ~ Usually ships in 24 hours

Mary M. Losardo, Norma M. Rossi / Paperback / Published 1993
Our Price: $15.96 ~ You Save: $3.99 (20%)
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Beyond Customer Satisfaction to Customer Loyalty : The Key to Greater Profitability (Ama Management Briefing) ~ Usually ships in 24 hours

Keki R. Bhote / Paperback / Published 1996
Our Price: $15.96 ~ You Save: $3.99 (20%)
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Beyond Customer Service : Keeping Customers for Life ~ Usually ships in 24 hours

Richard F. Gerson / Paperback / Published 1998
Our Price: $8.76 ~ You Save: $2.19 (20%)

Breakthrough Customer Service : Best Practices of Leaders in Customer Support ~ Usually ships in 24 hours

Stanley A. Brown (Editor) / Paperback / Published 1998
Our Price: $31.47 ~ You Save: $13.48 (30%)
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Building Bridges to Customers (Management Master Series, 15)

Gerald A. Michaelson / Paperback / Published 1995
Our Price: $10.36 ~ You Save: $2.59 (20%)
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Building Customer Loyalty : How You Can Help Keep Customers Returning (Business Skills Express) ~ Usually ships in 24 hours

Barbara A. Glanz, Barbara Glanz / Paperback / Published 1994
Our Price: $8.76 ~ You Save: $2.19 (20%)
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Building Customer Partnerships : The Key to Winning in a Competitive Marketplace ~ Ships in 2-3 days

Phillip F. Faris / Paperback / Published 1996
Our Price: $21.56 ~ You Save: $5.39 (20%)

The Butterfly Customer : Capturing the Loyalty of Today's Elusive Consumer ~ Usually ships in 24 hours

Susan M. O'Dell, Joan A. Pajunen / Paperback / Published 1997
Our Price: $19.57 ~ You Save: $8.38 (30%)

The Call Center Handbook; The Complete Guide to Starting, Running and Improving Your Call Center ~ Ships in 2-3 days

Keith Dawson / Paperback / Published 1997
Our Price: $27.96 ~ You Save: $6.99 (20%)

Calming Upset Customers (50-Minute Series) ~ Usually ships in 24 hours

Rebecca L. Morgan / Paperback / Published 1996
Our Price: $8.76 ~ You Save: $2.19 (20%)
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Coaching Knock Your Socks Off Service (Knock Your Socks Off Series) ~ Ships in 2-3 days

Ron Zemke, Kristin Anderson / Paperback / Published 1996
Our Price: $14.36 ~ You Save: $3.59 (20%)
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Command Performance : The Art of Delivering Quality Service (The Harvard Business Review Book) ~ Ships in 2-3 days

John E. Martin / Hardcover / Published 1994
Our Price: $20.97 ~ You Save: $8.98 (30%)
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Como Hablar Con Sus Clientes : Lo Que Le Diran Sobre Su Negocio : Cuando Les Hace Las Preguntas Correctas ~ Ships in 2-3 days

Michael J. Wing / Paperback / Published 1997
Our Price: $13.56 ~ You Save: $3.39 (20%)

The Company That Breathes : Every Job Has a Customer ~ Ships in 2-3 days

Peter Hartz / Hardcover / Published 1996
Our Price: $49.95
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A Complaint Is a Gift : Using Customer Feedback As a Strategic Tool ~ Ships in 2-3 days

Janelle, Phd Barlow, et al / Paperback / Published 1996
Our Price: $13.56 ~ You Save: $3.39 (20%)
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Complete Book of Ready-To-Use Customer Service Scripts ~ Usually ships in 24 hours

Michael C. Ramundo, Michael Ramundo / Hardcover / Published 1997
Our Price: $23.07 ~ You Save: $9.88 (30%)

Complete Customer Service Letter Book ~ Ships in 2-3 days

Edward W. Werz, Sally Germain / Paperback / Published 1993
Our Price: $27.96 ~ You Save: $6.99 (20%)
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The Complete Customer Service Model Letter and Memo Book ~ Ships in 2-3 days

Michael Ramundo / Hardcover / Published 1995
Our Price: $26.39 ~ You Save: $6.60 (20%)
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Complete Guide to Customer Service ~ Ships in 2-3 days

Linda Lash / Paperback / Published 1989
Our Price: $29.75 ~ You Save: $12.75 (30%)
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The Complete Idiot's Guide to Great Customer Service (Complete Idiot's Guide To...) ~ Ships in 2-3 days

Ron Karr, Don Blohowiak / Paperback / Published 1997
Our Price: $13.56 ~ You Save: $3.39 (20%)
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The Computer Support Directory : Voice, Fax, and Online Access Numbers ~ Ships in 2-3 days

Kristy Fraser, Bill, Jr. Adler / Paperback / Published 1995
Our Price: $10.36 ~ You Save: $2.59 (20%)
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Creating a Customer-Centered Culture : Leadership in Quality, Innovation, and Speed ~ Usually ships in 24 hours

Robin L. Lawton / Hardcover / Published 1993
Our Price: $24.00
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Creating Customer Connections : How to Make Customer Service a Profit Center for Your Company (Taking Control Series) ~ Usually ships in 24 hours

Jack Burke / Paperback / Published 1996
Our Price: $23.96 ~ You Save: $5.99 (20%)
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Creating Customer Value : The Path to Sustainable Competitve Advantage ~ Usually ships in 24 hours

Earl Naumann / Hardcover / Published 1994
Our Price: $18.87 ~ You Save: $8.08 (30%)
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Creating Customers for Life (Management Master Series, 14) ~ Ships in 2-3 days

Eberhard E. Scheuing, Eberhard E. Schueing / Paperback / Published 1996
Our Price: $10.36 ~ You Save: $2.59 (20%)
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Customer Bonding : Pathway to Lasting Customer Loyalty ~ Ships in 2-3 days

Richard Cross, Janet Smith / Paperback / Published 1996
Our Price: $14.36 ~ You Save: $3.59 (20%)
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Customer Bonding : Pathway to Lasting Customer Loyalty

Richard Cross, Janet Smith / Hardcover / Published 1994
Our Price: $18.17 ~ You Save: $7.78 (30%)
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Customer Centered Growth : Five Proven Strategies for Building Competitive Advantage ~ Ships in 2-3 days

Richard Whiteley, Diane Hessan / Hardcover / Published 1996
Our Price: $17.50 ~ You Save: $7.50 (30%)
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Customer Centered Growth : Five Proven Strategies for Building Competitive Advantage ~ Usually ships in 24 hours

Richard Whiteley, Diane Hessan / Paperback / Published 1997
Our Price: $12.00 ~ You Save: $3.00 (20%)
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The Customer Comes Second and Other Secrets of Exceptional Service ~ Usually ships in 24 hours

Hal F. Rosenbluth, Diane McFerrin Peters / Paperback / Published 1994
Our Price: $10.36 ~ You Save: $2.59 (20%)
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Customer Connections : New Strategies for Growth ~ Usually ships in 24 hours

Robert Edwin Wayland, Paul Michael Cole / Hardcover / Published 1997
Our Price: $20.97 ~ You Save: $8.98 (30%)
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Customer Inspired Quality : Looking Backward Through the Telescope (Warren Bennis Executive Briefing Series) ~ Ships in 2-3 days

James G. Shaw / Hardcover / Published 1996
Our Price: $22.95

Customer Inspired Quality : Looking Backward Through the Telescope (Warren Bennis Executive Briefing Series)

James G. Shaw / Hardcover / Published 1996
Our Price: $19.95

Customer Intimacy : Pick Your Partners, Shape Your Culture, Win Together ~ Ships in 2-3 days

Fred Wiersema / Audio Cassette / Published 1996
Our Price: $14.00
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Customer Intimacy : Pick Your Partners, Shape Your Culture, Win Together ~ Usually ships in 24 hours

Fred Wiersema / Paperback / Published 1998
Our Price: $11.96 ~ You Save: $2.99 (20%)
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The Customer Is Always Right! : Thought Provoking Insights on the Importance of Customer Satisfaction from Today's Business Leaders ~ Usually ships in 24 hours

Armen J. Kabodian (Compiler) / Hardcover / Published 1996
Our Price: $10.46 ~ You Save: $4.49 (30%)
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The Customer Is Ceo : How to Measure What Your Customers Want-And Make Sure They Get It ~ Usually ships in 24 hours

Forler Massnick / Hardcover / Published 1997
Our Price: $19.57 ~ You Save: $8.38 (30%)
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The Customer Is King! ~ Ships in 2-3 days

R. Lee Harris / Paperback / Published 1992
Our Price: $11.96 ~ You Save: $2.99 (20%)
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The Customer Is Usually Wrong! : Contrary to What You'Ve Been Told...What You Know to Be True! ~ Ships in 2-3 days

Fred E. Jandt, Fred Jandt / Paperback / Published 1994
Our Price: $10.36 ~ You Save: $2.59 (20%)
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Customer Loyalty : How to Earn It, How to Keep It ~ Usually ships in 24 hours

Jill Griffin / Paperback / Published 1997
Our Price: $15.00
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Customer Loyalty : How to Earn It, How to Keep It ~ Usually ships in 24 hours

Jill Griffin / Hardcover / Published 1996
Our Price: $23.00
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The Customer Loyalty Pyramid ~ Usually ships in 24 hours

Michael W. Lowenstein / Hardcover / Published 1997
Our Price: $59.95
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Customer Oriented Software Quality Assurance ~ Ships in 2-3 days

Frank P. Ginac / Hardcover / Published 1997
Our Price: $40.00
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Customer Retention : An Integrated Process for Keeping Your Best Customers ~ Ships in 2-3 days

Michael W. Lowenstein / Hardcover / Published 1995
Our Price: $17.47 ~ You Save: $7.48 (30%)
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Customer Service & Innovation in Libraries (Highsmith Press Handbook Series) ~ Ships in 2-3 days

Glenn Miller / Paperback / Published 1996
Our Price: $12.00

Customer Service 101 : Basic Lessons to Be Your Best ~ Ships in 2-3 days

Renee Evenson / Paperback / Published 1997
Our Price: $10.36 ~ You Save: $2.59 (20%)

Customer Service : A Complete Training Package (The McGraw-Hill One-Day Workshop) ~ Ships in 2-3 days

Wendy Carter / Hardcover / Published 1994
Our Price: $77.00 ~ You Save: $33.00 (30%)
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Customer Service : A Practical Approach ~ Ships in 2-3 days

Elaine K. Harris / Paperback / Published 1996
Our Price: $36.60
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Customer Service : Career Success Through Customer Satisfaction ~ Ships in 2-3 days

Paul R. Timm / Paperback / Published 1997
Our Price: $37.33

Customer Service and the Telephone (Business Skills Express) ~ Usually ships in 24 hours

Dennis Becker, Paula Borkum Becker / Paperback / Published 1994
Our Price: $8.76 ~ You Save: $2.19 (20%)
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Customer Service Excellence (Business Skills Express) ~ Ships in 2-3 days

Debra J. MacNeill / Paperback / Published 1993
Our Price: $8.76 ~ You Save: $2.19 (20%)
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Customer Service Excellence : A Concise Guide for Librarians (Ala Editions) ~ Ships in 2-3 days

Darlene E. Weingand / Paperback / Published 1997
Our Price: $27.00
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Customer Service for Dummies (For Dummies) ~ Usually ships in 24 hours

Keith Bailey, Karen Leland / Paperback / Published 1995
Our Price: $15.99 ~ You Save: $4.00 (20%)
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Customer Service for the New Millennium : Winning and Keeping Value-Driven Buyers ~ Usually ships in 24 hours

Robert B. Tucker / Paperback / Published 1997
Our Price: $12.79 ~ You Save: $3.20 (20%)

Customer Service Letters Ready to Go! ~ Ships in 2-3 days

Cheryl McLean, Roberta Franklin / Paperback / Published 1995
Our Price: $10.36 ~ You Save: $2.59 (20%)

Customer Service on the Internet : Building Relationships, Increasing Loyalty, and Staying Competitive ~ Usually ships in 24 hours

Jim Sterne / Paperback / Published 1996
Our Price: $19.96 ~ You Save: $4.99 (20%)
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Customer Service Over the Phone; Techniques for Handling Customers Over the Phone ~ Usually ships in 24 hours

Stephen Coscia / Paperback / Published 1997
Our Price: $11.96 ~ You Save: $2.99 (20%)

The Customer Service Planner (The Marketing Series : Practitioner) ~ Ships in 2-3 days

Martin Christopher / Paperback / Published 1993
Our Price: $36.95

Customer Surveys for Agency Managers : What Managers Need to Know ~ Ships in 2-3 days

Harry P. Hatry (Contributor), et al / Hardcover / Published 1997
Our Price: $42.00

Customer-Centered Reengineering : Remapping for Total Customer Value ~ Ships in 2-3 days

Edwin T., Jr. Crego, et al / Hardcover / Published 1994
Our Price: $17.50 ~ You Save: $7.50 (30%)
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Customer-Focused Quality : What to Do on Monday Morning ~ Usually ships in 24 hours

Thomas Hinton, Wini Schaeffer / Hardcover / Published 1993
Our Price: $15.37 ~ You Save: $6.58 (30%)
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Customers As Partners : Building Relationships That Last ~ Ships in 2-3 days

Chip R. Bell / Hardcover / Published 1994
Our Price: $17.47 ~ You Save: $7.48 (30%)
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Customers As Partners : Building Relationships That Last ~ Usually ships in 24 hours

Chip R. Bell / Paperback / Published 1996
Our Price: $12.76 ~ You Save: $3.19 (20%)
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Customers for Life : How to Turn That One-Time Buyer into a Lifetime Customer ~ Ships in 2-3 days

Carl Sewell, Paul B. Brown / Paperback / Published 1992
Our Price: $9.60 ~ You Save: $2.40 (20%)
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Customers Mean Business : Six Steps to Building Relationships That Last ~ Ships in 2-3 days

James A. Unruh / Hardcover / Published 1996
Our Price: $15.40 ~ You Save: $6.60 (30%)
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Cybermarketing : Internet E-Mail Cd-Rom Online Services Edi Advertising Market Research Publicity Sales Customer Service and More ~ Ships in 2-3 days

Len L. Keeler / Paperback / Published 1995
Our Price: $19.96 ~ You Save: $4.99 (20%)
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Delighting Customers : How to Build a Customer-Driven Organization ~ Usually ships in 24 hours

Peter Donovan, et al / Hardcover / Published 1995
Our Price: $66.95
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) ~ Ships in 2-3 days

Kristin Anderson, Ron Zemke / Paperback / Published 1997
Our Price: $14.36 ~ You Save: $3.59 (20%)
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Delivering Quality Service : Balancing Customer Perceptions and Expectations ~ Ships in 2-3 days

Valarie A. Zeithaml, et al / Hardcover / Published 1990
Our Price: $24.50 ~ You Save: $10.50 (30%)
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The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions (Jossey-Bass Management Series) ~ Ships in 2-3 days

Barbara A. Gutek / Hardcover / Published 1995
Our Price: $30.95
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The Eleventh Commandment : Transforming to 'Own' Customers ~ Ships in 2-3 days

Sandra Vandermerwe / Paperback / Published 1996
Our Price: $20.97 ~ You Save: $8.98 (30%)
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The Enemy Within : Actions That Self-Destruct Companies, Customer Service and Jobs ~ Ships in 2-3 days

Richard W., Phd Buchanan, Richard Buchanan / Paperback / Published 1997
Our Price: $11.96 ~ You Save: $2.99 (20%)

The Extra Mile : Building Profitable Customer Relations Every Time (Customer Service Rep's Survival Guide Series, V. 3.) ~ Ships in 2-3 days

David Dee (Editor), Publicatons Dartnell / Paperback / Published 1994
Our Price: $11.96 ~ You Save: $2.99 (20%)

Fabled Service : Ordinary Acts, Extraordinary Outcomes ~ Usually ships in 24 hours

Betsy Sanders, Elizabeth A. Sanders / Hardcover / Published 1995
Our Price: $22.50
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Fabled Service : Ordinary Acts, Extraordinary Outcomes ~ Usually ships in 24 hours

Betsy Sanders / Paperback / Published 1997
Our Price: $13.20 ~ You Save: $3.30 (20%)
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From Turnover to Teamwork : How to Build and Retain a Customer-Oriented Foodservice Staff ~ Usually ships in 24 hours

Bill Marvin / Paperback / Published 1994
Our Price: $45.00
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Great Customer Service for Your Small Business ~ Ships in 2-3 days

Richard F. Gerson / Paperback / Published 1996
Our Price: $12.76 ~ You Save: $3.19 (20%)

Great Customer Service on the Telephone (The Worksmart Series) ~ Ships in 2-3 days

Kristin Anderson / Paperback / Published 1992
Our Price: $8.76 ~ You Save: $2.19 (20%)
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Grocery Revolution : The New Focus on the Consumer ~ Usually ships in 24 hours

Barbara E. Kahn, Leigh McAlister / Paperback / Published 1997
Our Price: $17.17
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Hey, I'm the Customer/Front Line Tips for Providing Superior Customer Service ~ Usually ships in 24 hours

Ron Willingham / Paperback / Published 1992
Our Price: $8.76 ~ You Save: $2.19 (20%)
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High Value, Low Cost : How to Create Profitable Customer Delight (Financial Times/Pitman Publishing Series)

Brian Plowman / Hardcover / Published 1994
Our Price: $47.50
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How Go Get What You Want from Almost Anybody : Your Self-Defense Consumer Guide ~ Ships in 2-3 days

T. Scott Gross / Paperback / Published 1995
Our Price: $8.76 ~ You Save: $2.19 (20%)
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How May I Help You? : Providing Personal Service in an Impersonal World ~ Usually ships in 24 hours

Stephen C. Broydrick / Hardcover / Published 1993
Our Price: $15.75 ~ You Save: $6.75 (30%)
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How to Get Clients ~ Usually ships in 24 hours

Jeff Slutsky, Mark Slutsky / Paperback / Published 1992
Our Price: $10.39 ~ You Save: $2.60 (20%)
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How to Handle Tough Customers : Five 20-Minute Self-Study Sessions That Build the Skills You Need to Succeed (Dartnell High-Performance Skill Builder) ~ Usually ships in 24 hours

Paperback / Published 1997
Our Price: $10.36 ~ You Save: $2.59 (20%)

How to Turn Customer Service into Customer Sales ~ Ships in 2-3 days

Bernard Katz / Hardcover / Published 1988
Our Price: $15.37 ~ You Save: $6.58 (30%)

How to Win Customers and Keep Them for Life ~ Usually ships in 24 hours

Michael Leboeuf / Audio Cassette / Published 1997
Our Price: $8.40 ~ You Save: $3.60 (30%)
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How to Win Customers and Keep Them for Life ~ Ships in 2-3 days

Michael Leboeuf / Paperback / Published 1989
Our Price: $9.60 ~ You Save: $2.40 (20%)
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Dazzle Me! : How to Deliver Uncommonly Good Customer Service Every Time ~ Usually ships in 24 hours

David Dee (Editor), et al / Paperback / Published 1997
Our Price: $14.95